RMA (Return Merchandise Authorization) Form




Our obligation is to repair a faulty product, offer tech support in the use of a product. Saying, it is just not wanted anymore, you are not happy with it or do not want it because it requires a repair which is covered under warranty is not acceptable grounds for a return without a Restocking Charge.”


Fill out this form or Please fax Return Request to, 765-458-6571 or email to sales@soapequipment.com


The Return request form must be received within 10 days from delivery, in order to obtain a Return Authorization Number and return instructions.


We will not credit shipping costs for the Returned Merchandise, and you must pay shipping to us.


If approved for return, and the merchandise is Un-USED; it is subject to a minimum of 25% restocking charge ($10.00 minimum). Any product that came in a Factory sealed carton or box that has been opened, is considered USED.


If approved for return and the merchandise is USED; it is subject to a minimum of a, 50% restocking and refurbishing charge.


Once the merchandise has been received and inspected we will notify you by e-mail or fax, the amount of Store Credit.


Items showing signs of misuse or consumer abuse will not be accepted for return or store credit, and will be returned to customer. Customer must pay cost of shipping.


If an item is defective, the manufacturer of the item will either repair or replace the defective item under their warranty. Any misuse such as using, installing the product incorrectly or any damage caused by customer voids manufacturer's warranty.


We build and sell our equipment with pride, in its quality, and in its ability to serve you, our customer. We are not a discounter or department store that expects returns. If you do not agree with the terms above, please do not submit your order.


This policy does not apply to custom equipment, which is not returnable.


IMPORTANT - Please make sure your computer meets the requirements before ordering SoapMaker Software- NO REFUNDS ON SOFTWARE


The more information you provide us, the quicker and more accurately we can respond to your request.


By submitting this RMA Request Form, you agree to the terms below as well as any additional terms and conditions on our website. Ordering Info - Customer Service - Terms. The more information you provide us, the quicker and more accurately we can respond to your request.

Please call, write or e-mail us at the following addresses:


Willow Way LLC - Home Office

12873 W E Oler Road

Hagerstown, IN 47346


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Phone: 765-530-0307

Arkansas Contact:

Phone: 870-429-8230


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