Place your items in
our online shopping cart as you browse our site and
submit your order.
Place your items in our online shopping cart and
then print it out and fax to:
Type your purchase order and fax to:
Make sure you include
your phone number, once we receive your fax we will
call you to verify your order.
Call us at:
We will be glad to
take your order over the phone and help with any
questions you might have.
Place your items in the shopping cart and then
print it out or type your purchase order and mail
Willow Way LLC
W. E. Oler Road
Hagerstown, IN 47346
Make sure you include
your phone number, once we receive the order we will
call you to verify your order.
We require a 50% deposit on custom
Applying to any order: Full payment is due,
including shipping costs, prior to leaving Willow
We welcome International orders, but
they can not be accepted through our
shopping cart. Please call, e-mail
or fax your order. International
orders are paid by Wire Transfer, Credit Card
under some circumstances may be
Credit Card - Visa & MasterCard Only
Money Order or Cashiers Check
Lease Options -
SoapEquipment.com has teamed up with
Great American Finance Co. (GAFCO) to
bring you another financing option for
purchasing your soap making equipment!
Equipment leasing can provide up to 100
percent financing. This means you can
quickly obtain the equipment you need
without depleting your available cash or
using up the availability of your
existing bank credit lines.
Be sure to check our FAQ pages for
more information about our products. Many of the questions you might
have could be answered on these pages.
Our shopping cart will figure
shipping for the continental US and most of Canada.
Our shopping cart doesn't accurately figure shipping
for Alaska and Hawaii, we are working to correct
this. For our customers in these States; please
continue to process your order. We will then contact
you with the most economic cost of shipping for your
Unless noted, prices do
not include shipping and applicable sales taxes.
Due to the nature of our equipment, it's size,
weight and custom specifications, we will, in most
cases contact you as to the best way to ship your
order and options you might take to reduce shipping
costs. In every case we will do all we can to reduce
this cost and to get your equipment to you as
quickly as possible.
Damage Claims / Order Errors
Things do happen, whether it’s human
error in filling the order or damage in shipment,
whatever the case, please inspect your shipment upon
You should immediately report any losses,
shortages or damage to the delivery person.
Call, fax or email us, with details as to the extent of damage,
include pictures if possible.
Save damaged goods, cartons and packaging materials until the claim
We will either ship replacements to you or allow credit on the next
In the event the contents do not match the
packing slip, or the items or quantities are
not what you expected, please notify us
immediately by phone, fax or email.
We will correct any errors that we have made
There are no returns; except for replacement
due to shipping damage or order filling
The deposit on custom equipment is
nonrefundable once design work on the piece
or project has begun.
Claims must be made within five days of
receipt of shipment.
In the unlikely event that our
products do not meet with your approval, give us a
call or fax or e-mail an explanation.
We will contact you immediately.
If replacement or product credit is not
acceptable to you, we will refund your money by
check upon the return of the product. All items must
be received back, in their original condition.
Please see Merchandize Returns for further
information. Custom equipment is not refundable.
Do Not return
anything to us without contacting us first.
If you want to return a piece of
merchandise for a credit, you must first receive an
RMA (Returned Merchandise Number) from us. Please
We will not credit shipping costs for the Returned Merchandise.
If approved for return and merchandise is Un-USED; it is subject to
a minimum of 25% restocking charge.
If approved for return and merchandise is USED; it is subject to a
minimum of 50% restocking and refurbishing charge.
Once the merchandise has been received and inspected, we will notify
you by e-mail or fax the amount of credit. Credit will be paid by
The deposit on custom equipment is nonrefundable once design work on
the piece or project has begun.
This policy does
not apply to custom equipment, which is not
We pride ourselves in
recycling as much as we can; this includes packing materials and boxes.
You will find our shipping cartons coming in various sizes and colors.
We primarily use bubble wrap as our packaging material. It can be used
many times over. If you have special requirements, please let us know.
We reserve the right to
change any of our policies at anytime without prior notice.
Select a Category to view the
associated Frequently Asked Questions
Use of this website
signifies your agreement to the
* All specials are for a limited time only. Offers cannot be
combined with any other discount, offer, promotion or special
incentive program and are not valid on: (a) prior purchases, (b)
prior quotes or offers. Void where prohibited. Please
visit the links above for more information including latest pricing,
availability, and restrictions on each offer. Prices are in U.S. dollars (USD). All prices and product
availability subject to change without notice. Unless noted, prices
do not include shipping and applicable sales taxes.
Please call or e-mail us with any questions or to place an order.